‘Penny Hopkinson “gets” franchising. Manual Magic is a must-have book for any franchisor. If you are a franchisor, read this book, it will help you identify the flaws in your current Operations Manual. If you are planning to franchise your business, read this book, you will use it as a template to provide your franchisees with the best possible companion on their franchise journey.
I’ve been involved in franchising for 17 years. This is the most important book I’ve read. It will help any franchisor set the right tone with their franchisees.’
— Steve Ennis, BFA Franchise Champion
‘Penny’s Manual Magic brilliantly deconstructs the process of creating an impactful and practical Operations Manual. Her three-step process is a great approach and equips franchisees with a useable framework to successfully emulate the franchisor’s Business System and achieve efficient growth. 100% recommended.’
— Simon Hedley FCA, Strategic Alchemist
‘While working on The Eden Project system and Operations Manuals, I have found the 3-step principles in Manual Magic to be incredibly valuable. These principles have been successfully applied with multiple clients at Whitbread and in Java Group – East Africa. They have proven to be a great support for developing first Operations Manuals and upgrading current ones. The process ensures relevant and engaging content, as well as cross-functional collaboration. I highly recommend Manual Magic as a must-read and great reference tool.’
— Joanna K Dawson, Consultant & Coach